At pointsbet, we believe that gaming should always be fun, safe, and within your control. Our responsible gaming program is built to protect every Filipino player — because your well-being comes before anything else.
pointsbet provides a full suite of responsible gaming tools accessible directly from your account settings — free of charge, available 24/7.
Set daily, weekly, or monthly caps on how much you can deposit into your pointsbet account. Once set, limits take effect immediately and can only be lowered instantly — increases require a cooling-off period.
Define the maximum amount you are comfortable losing within a set period. When your loss limit is reached, pointsbet will automatically restrict further wagering until the limit period resets.
Set a maximum session duration. When your time is up, pointsbet will notify you and, if you choose, automatically log you out — helping you stay in control of how long you play.
Take a short break from the Platform for a period of your choosing — from 24 hours up to 6 weeks. During a cool-off, your account remains open but betting and deposits are suspended.
Permanently or temporarily exclude yourself from the pointsbet Platform. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period. Your protection is non-negotiable.
Receive periodic on-screen reminders showing your session duration and net gaming activity. Reality checks help you stay aware of time and money spent so you can make informed decisions.
pointsbet is more than just a sports betting and casino platform — we are a community built on trust, fairness, and the well-being of every Filipino player who chooses to play with us. From Manila to Cebu, Davao to Quezon City, we understand that responsible gaming is not just a regulatory checkbox. It is a genuine commitment that shapes how we design our platform, train our team, and interact with our players every single day.
We operate in full alignment with the Philippine Amusement and Gaming Corporation (PAGCOR) responsible gaming framework. PAGCOR's guidelines set the standard for player protection in the Philippines, and pointsbet goes above and beyond those standards to ensure that our platform remains a safe, enjoyable space for all adults who choose to participate.
Responsible gaming at pointsbet means giving you — the player — the tools, information, and support you need to stay in control. Whether that means setting a deposit limit before your next session, taking a cool-off break after a tough week, or reaching out to our 24/7 support team for a confidential conversation, we are here for you every step of the way.
pointsbet strictly enforces the minimum age requirement of 21 years old for all players on our platform. This is not just a legal requirement under PAGCOR regulations — it is a moral obligation we take seriously. Online gambling is an adult activity, and we have a responsibility to ensure that minors are never exposed to our platform.
Every new pointsbet account undergoes a mandatory identity verification process. You will be required to submit a valid government-issued ID — such as a Philippine passport, SSS ID, UMID, or driver's license — before you can make your first deposit or place your first bet. Accounts that cannot be verified as belonging to a person aged 21 or older will be immediately suspended.
If you are a parent or guardian and suspect that a minor in your household has accessed the pointsbet platform, please contact our customer support team immediately at [email protected]. We will investigate and take appropriate action without delay.
Problem gambling can affect anyone, regardless of age, income, or background. The key is recognizing the warning signs early and taking action before the situation escalates. At pointsbet, we train our customer support team to identify behavioral patterns that may indicate a player is experiencing difficulties, and we proactively reach out when we have concerns.
Common signs that gambling may be becoming a problem include:
If any of these signs sound familiar, please do not hesitate to use our self-exclusion tool or reach out to our support team. There is no shame in asking for help — it is a sign of strength.
Sign in to your pointsbet account using your registered email and password. Navigate to the Account Settings section from the top-right menu.
Inside Account Settings, locate the "Responsible Gaming" tab. Here you will find all available player protection tools including deposit limits, loss limits, cool-off periods, and self-exclusion.
Choose between a temporary exclusion (minimum 6 months) or a permanent exclusion. Select your preferred duration and confirm your decision. You will receive a confirmation email once the exclusion is active.
Your self-exclusion is activated instantly. You will be logged out and will not be able to log back in or create a new account during the exclusion period. Any pending bets will be settled normally.
If you are unable to access your account settings or need immediate assistance with self-exclusion, contact our 24/7 support team at [email protected] and we will process your request manually within the hour.
| Tool | Options | Takes Effect | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (decrease) / 7 days (increase) | Available |
| Loss Limit | Daily / Weekly / Monthly | Immediately (decrease) / 7 days (increase) | Available |
| Session Time Limit | 30 min / 1 hr / 2 hr / Custom | Next session | Available |
| Reality Check | Every 30 / 60 / 90 minutes | Current session | Available |
| Cool-Off Period | 24 hrs / 1 week / 1 month / 6 weeks | Immediately | Available |
| Self-Exclusion | 6 months / 1 year / 5 years / Permanent | Immediately | Available |
pointsbet operates in alignment with the Philippine Amusement and Gaming Corporation (PAGCOR) responsible gaming standards. PAGCOR provides a national framework for player protection across all licensed gaming operators in the Philippines, and we are proud to support their mission.
If you feel that you need support beyond what pointsbet can provide, we strongly encourage you to reach out to PAGCOR's Responsible Gaming program directly. PAGCOR maintains a dedicated responsible gaming hotline and support resources for Filipino players who may be experiencing gambling-related difficulties. You can contact PAGCOR through their official government channels for confidential assistance.
Additionally, the National Council on Problem Gambling and other Philippine-based counseling organizations offer free, confidential support for individuals and families affected by problem gambling. Seeking help is always the right move — and pointsbet will never penalize a player for doing so.
Answer honestly. If you find yourself saying "yes" to several of these, it may be time to use our responsible gaming tools or seek support.
Do you spend more than you planned when gambling on pointsbet?
Have you ever chased losses by placing bigger bets to win back money?
Do you feel restless or irritable when you try to cut back on gambling?
Has gambling ever caused problems with your family, work, or finances?
Do you hide your gambling activity from people close to you?
Have you borrowed money or sold items to fund your gambling?
Our responsible gaming support team is available 24 hours a day, 7 days a week. All conversations are strictly confidential.
Email Support:
Response time: within 1 hour for responsible gaming requests.
pointsbet is strictly for adults aged 21 and above. Underage gambling is illegal and harmful.
Gaming is best when it stays fun. Sign in to your pointsbet account to set your personal limits, review your activity, or take a break — all in just a few clicks. 21+ only.