Everything you need to know about your pointsbet account — from signing up and making deposits to placing bets and staying safe. Find your answer below.
pointsbet's support team and self-service tools are designed to get you back to playing as quickly as possible.
Learn how to create your pointsbet account, complete identity verification, and manage your profile settings — all in a few easy steps.
Find out how to fund your account via GCash, PayMaya, BPI, BDO, and Metrobank, and how to request fast, secure withdrawals in Philippine Peso.
Understand how odds work, how to place bets on PBA, NBA, UFC, and boxing, and how live betting on pointsbet keeps you in the action every second.
Get answers about our live casino tables, slot machines, bingo rooms, and how pointsbet ensures fair play across all game categories.
Understand how welcome bonuses, reload offers, and free bet promotions work on pointsbet, including wagering requirements and eligibility rules.
Learn about pointsbet's self-exclusion tools, deposit limits, cool-off periods, and how we support Filipino players in maintaining healthy gaming habits.
Creating a pointsbet account is straightforward. Click the pointsbet Login link in the navigation menu and follow the registration flow. You will need to provide your full name, date of birth, email address, and a Philippine mobile number. You must be at least 21 years old to register — this is a strict requirement under PAGCOR regulations and Philippine law.
After submitting your registration details, you will receive a verification email. Click the link in that email to activate your account. You can then proceed to complete identity verification before making your first deposit.
pointsbet requires all players to complete a Know Your Customer (KYC) verification process before deposits and withdrawals are enabled. This is a regulatory requirement under PAGCOR licensing rules and Philippine anti-money laundering laws.
Accepted government-issued IDs include:
You may also be asked to provide proof of address (such as a utility bill or bank statement dated within the last three months) and, in some cases, proof of the payment method used. All documents are handled securely and in accordance with our Privacy Policy.
No. pointsbet strictly enforces a one-account-per-person policy. Creating multiple accounts — whether under the same name, different names, or using different email addresses — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances or bonuses.
If you have forgotten your login credentials, use the password reset function on the login page or contact our support team at [email protected] for assistance.
Visit the pointsbet Login page and click the "Forgot Password?" link. Enter the email address associated with your account and we will send you a secure password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder.
If you no longer have access to your registered email address, contact our 24/7 support team at [email protected] with your account details and a valid ID for manual verification.
Some account details — such as your mobile number and communication preferences — can be updated directly from your Account Settings page after logging in. However, changes to your registered name or date of birth require manual review by our compliance team, as these are tied to your KYC verification.
To request a name or date of birth correction, email [email protected] with supporting documentation. Our team typically processes these requests within 2–3 business days.
pointsbet supports the most popular payment methods used by Filipino players. You can fund your account and request withdrawals using:
All transactions are processed in Philippine Peso (₱). We do not currently accept cryptocurrency or international payment methods.
The minimum deposit on pointsbet is ₱100 for GCash and PayMaya transactions. For bank transfers via BPI, BDO, and Metrobank, the minimum deposit is ₱500 due to standard bank processing fees.
GCash and PayMaya deposits are credited to your pointsbet account instantly. Bank transfers may take up to 1–3 business hours depending on your bank's processing schedule.
Withdrawal processing times at pointsbet depend on the method you choose:
Before your first withdrawal, your KYC verification must be fully completed. Withdrawals are only sent to accounts or wallets registered in your own name — third-party withdrawals are not permitted. The minimum withdrawal amount is ₱200.
pointsbet does not charge any fees on deposits. For withdrawals, pointsbet also does not impose platform-side fees. However, your bank or e-wallet provider may apply their own standard transaction charges — for example, GCash may charge a small cash-out fee depending on your account tier.
We recommend checking your GCash or bank app for any applicable fees before initiating a withdrawal.
pointsbet offers a wide range of sports markets tailored for Filipino bettors. Popular options include:
Live in-play betting is available on most major events, letting you place bets as the action unfolds in real time.
pointsbet displays odds in decimal format by default, which is the most straightforward format for most Filipino players. To calculate your potential payout, simply multiply your stake by the decimal odds. For example, a ₱500 bet at odds of 2.50 returns ₱1,250 (₱750 profit + ₱500 stake) if your bet wins.
You can switch between decimal, fractional, and American odds formats in your account settings. Odds are updated in real time and reflect the current market conditions for each event.
Yes. pointsbet offers a Cash Out feature on eligible bets, allowing you to settle your wager before the event concludes. The cash-out value is calculated in real time based on current odds and the remaining time or score in the event.
Cash Out is available on selected pre-match and live betting markets. Look for the Cash Out icon next to your open bets in the My Bets section of your account. Note that cash-out availability may be suspended during certain moments of a match (e.g., during a penalty kick or final minutes of a close game).
pointsbet Casino offers a full suite of games across multiple categories:
All games on pointsbet use certified Random Number Generator (RNG) technology and are regularly audited for fairness.
Yes. pointsbet operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), which sets strict standards for game fairness, player fund protection, and responsible gaming practices. All casino games on our platform are supplied by licensed game providers whose RNG systems are independently tested and certified.
We publish Return to Player (RTP) percentages for our slot games so you can make informed decisions about which games to play. Live casino games follow standard international rules and are conducted by professionally trained dealers.
New pointsbet players are eligible for a welcome bonus upon making their first qualifying deposit. To claim it, ensure you opt in to the welcome offer during registration or on the Promotions page before making your deposit. The bonus will be credited to your account automatically once your deposit is confirmed and the minimum qualifying amount is met.
Welcome bonus funds are subject to wagering requirements, which specify how many times the bonus amount must be wagered before it can be withdrawn as cash. Full terms and conditions for each promotion are listed on the Promotions page of your account.
Wagering requirements (also called rollover requirements) define how many times you must bet the bonus amount before the bonus converts to withdrawable cash. For example, a ₱1,000 bonus with a 10x wagering requirement means you need to place a total of ₱10,000 in qualifying bets before you can withdraw the bonus funds.
Not all bets contribute equally to wagering requirements. Sports bets typically contribute 100%, while certain casino games may contribute at a lower rate. Always read the specific promotion terms for full details on contribution rates, eligible games, minimum odds, and expiry dates.
pointsbet provides a comprehensive set of responsible gaming tools accessible from your Account Settings at any time:
For more details, visit our Responsible Gaming page.
You can request self-exclusion directly from the Responsible Gaming section of your Account Settings. Choose between a temporary exclusion (minimum 6 months) or a permanent exclusion. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period.
If you need immediate assistance or cannot access your account settings, email [email protected] with the subject line "Self-Exclusion Request" and our team will process it within the hour. Remember: pointsbet is strictly for players aged 21 and above. If you or someone you know needs help with problem gambling, please reach out to the PAGCOR Responsible Gaming Hotline.
Yes. pointsbet is designed with the safety and security of Filipino players as a top priority. We use industry-standard SSL encryption to protect all data transmitted between your device and our servers. Player funds are held in segregated accounts, separate from operational funds, ensuring your balance is protected at all times.
Our platform is aligned with PAGCOR's responsible gaming standards, and we conduct regular security audits to maintain the integrity of our systems. We also enforce strict anti-fraud and anti-money laundering procedures to keep the platform safe for everyone.
pointsbet is fully optimized for mobile browsers on both Android and iOS devices. You can access the full platform — including sports betting, live casino, slots, and bingo — directly from your mobile browser without needing to download a separate app. Simply visit pointsbet.asia on your phone's browser for the best mobile experience.
For the smoothest experience, we recommend using the latest version of Chrome (Android) or Safari (iOS) and ensuring your device's operating system is up to date.
If a game freezes mid-session, try refreshing your browser. Most casino games are designed to resume from where they left off. If a bet appears to be missing from your bet history, do not place the same bet again immediately — wait a few minutes and check your account balance and bet history, as the transaction may still be processing.
If the issue persists after refreshing, clear your browser cache and cookies, then log back in. For unresolved technical issues, contact our support team at [email protected] with a description of the problem, the game name, and the approximate time of the issue. We will investigate and resolve it promptly.
Account locks can occur for several reasons, including too many failed login attempts, incomplete KYC verification, suspected fraudulent activity, or a self-exclusion request. In most cases, you will receive an email explaining the reason for the lock.
To resolve an account lock, contact our support team at [email protected] with your registered email address and a brief description of the issue. Our compliance team will review your account and respond within 24 hours. Please do not attempt to create a new account while your existing account is under review.
Our support team is available 24/7. Reach us at [email protected] and we'll get back to you within the hour — no bots, just real help from our Filipino-friendly support staff.
Now that you have all the answers, it's time to get in on the action. Sign in to your pointsbet account and start betting on PBA, NBA, live casino, slots, and more. 21+ only.