Your privacy matters to us. This Privacy Policy explains how pointsbet collects, uses, stores, and protects your personal information in full compliance with Philippine law.
Last Updated: May 2026A quick overview of the key privacy principles that guide how we handle your personal information on the pointsbet platform.
pointsbet fully complies with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and all implementing rules and regulations issued by the National Privacy Commission.
All data transmitted between your device and the pointsbet platform is protected using industry-standard TLS encryption. Sensitive data at rest is stored using strong encryption protocols.
You have the right to access, correct, and request deletion of your personal data. pointsbet provides clear processes for exercising all data subject rights under Philippine law.
pointsbet does not sell your personal data to third parties. Data is shared only with trusted service providers and regulatory authorities as required by law and described in this Policy.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine legal and regulatory obligations.
pointsbet has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Data Privacy Act. You can contact our DPO directly.
pointsbet ("pointsbet," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the pointsbet platform located at pointsbet.asia (the "Platform"). This Privacy Policy ("Policy") describes how we collect, use, store, disclose, and protect your personal information when you access or use the Platform.
This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations, as well as all relevant issuances of the National Privacy Commission ("NPC").
By registering for a pointsbet account, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
Scope: This Policy applies to all personal data collected by pointsbet in connection with the Platform, including data collected through our website, mobile applications, customer support channels, and payment processing systems.
For the purposes of the Data Privacy Act of 2012, pointsbet is the personal information controller in respect of the personal data collected through the Platform. As the personal information controller, pointsbet determines the purposes and means of processing your personal data.
pointsbet has appointed a Data Protection Officer ("DPO") who is responsible for ensuring compliance with this Policy and applicable data protection laws. The contact details of our DPO are provided in Section 15 of this Policy.
Where pointsbet engages third-party service providers to process personal data on its behalf, such providers act as personal information processors and are bound by data processing agreements that require them to process data only in accordance with pointsbet's instructions and applicable law.
pointsbet collects the following categories of personal data in connection with your use of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, residential address | Account management, customer support, regulatory notifications |
| Financial Data | GCash number, bank account details, transaction history, deposit and withdrawal records | Payment processing, AML compliance, fraud prevention |
| Gaming Data | Betting history, game session data, wagering patterns, bonus usage | Platform operation, responsible gaming monitoring, regulatory reporting |
| Technical Data | IP address, device type, browser type, operating system, session logs | Security, fraud detection, platform optimization |
| Communications Data | Customer support chat logs, email correspondence, feedback submissions | Customer service, dispute resolution, quality assurance |
| Marketing Data | Communication preferences, promotional opt-in/opt-out status | Sending relevant offers and updates where you have consented |
pointsbet does not intentionally collect special categories of personal data (such as data revealing racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless strictly required by applicable law or regulatory obligation.
pointsbet collects your personal data through the following means:
Voluntary Provision: Where the provision of personal data is voluntary, you may choose not to provide it. However, failure to provide certain mandatory information (such as identity verification documents) may prevent pointsbet from opening or maintaining your account.
pointsbet processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:
pointsbet uses your personal data for the following purposes:
pointsbet will not use your personal data for any purpose that is incompatible with the purposes described in this Policy without first obtaining your consent or establishing another lawful basis for processing.
pointsbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Data Processing Agreements: All third-party processors engaged by pointsbet are required to enter into data processing agreements that impose obligations consistent with the Data Privacy Act of 2012 and this Privacy Policy. pointsbet remains responsible for ensuring that such processors handle your data appropriately.
pointsbet uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain session security, and gather analytics data. The following types of cookies may be used:
You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the Platform. pointsbet does not use third-party advertising cookies or behavioral tracking cookies for the purpose of serving targeted advertisements on external websites.
pointsbet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention principles:
Upon expiry of the applicable retention period, pointsbet will securely delete or anonymize your personal data in accordance with its data disposal procedures.
pointsbet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pointsbet will notify the National Privacy Commission and, where required, affected data subjects within the timeframes prescribed by the Data Privacy Act and NPC regulations.
Your Role in Security: While pointsbet takes extensive measures to protect your data, you also play an important role. Please use a strong, unique password for your pointsbet account, enable any available two-factor authentication, and never share your login credentials with anyone.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by pointsbet:
To exercise any of these rights, please submit a written request to our Data Protection Officer at the contact details provided in Section 15. pointsbet will respond to all data subject requests within thirty (30) days of receipt, or within such extended period as permitted by applicable law where the request is complex or numerous.
Please note that certain rights are subject to limitations and exceptions under the Data Privacy Act, particularly where processing is required for compliance with a legal obligation, the performance of a contract, or the exercise of legitimate interests that override your rights in the specific circumstances.
The pointsbet Platform is strictly intended for adults aged 21 years and above. pointsbet does not knowingly collect personal data from individuals under the age of 21. The minimum age requirement of 21 years is enforced through our account registration and identity verification processes.
If pointsbet becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete such data and close the associated account. Any winnings or balances associated with an underage account will be forfeited.
If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to pointsbet, please contact us immediately at [email protected] so that we can take appropriate action.
pointsbet primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to, or accessed by, service providers or technology partners located outside the Philippines, including in connection with cloud hosting infrastructure or third-party software services.
Where personal data is transferred outside the Philippines, pointsbet ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and NPC regulations on cross-border data flows. Such safeguards may include:
You may request further information about the safeguards applicable to any specific cross-border transfer of your personal data by contacting our Data Protection Officer.
pointsbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.
Where changes to this Policy are material, pointsbet will provide reasonable advance notice to registered users via email or a prominent notice on the Platform prior to the changes taking effect. For minor or clarificatory changes, the updated Policy will be posted on the Platform without prior notice.
Your continued use of the Platform following the effective date of any amendment to this Privacy Policy constitutes your acknowledgment of the updated Policy. If you do not agree to the amended Policy, you should cease using the Platform and may request account closure in accordance with the Terms and Conditions.
We encourage you to review this Privacy Policy periodically to stay informed about how pointsbet is protecting your personal information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pointsbet, please contact us through the following channels:
Our Data Protection Officer is responsible for overseeing compliance with this Privacy Policy and the Data Privacy Act of 2012. All data subject rights requests and privacy-related complaints will be handled by the DPO and responded to within thirty (30) days of receipt.
If you are not satisfied with pointsbet's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines through their official channels.
Regulatory Oversight: pointsbet operates under the regulatory oversight of PAGCOR and is subject to the data protection requirements applicable to PAGCOR-licensed operators. Privacy-related regulatory concerns may also be directed to PAGCOR through their official channels.
Your privacy is protected every step of the way. Sign in to your pointsbet account and enjoy a secure, fair, and responsible gaming experience built for Filipino players. 21+ only.